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Frequently Asked Questions
The sustainable rezemo coffee capsules are proven to be made from 100% bio-based, renewable raw materials. The core raw material is wood , which is processed into our ecological coffee capsule in the form of wood shavings. Plant starch (PLA) is used as a binding agent.
By using 100% renewable raw materials that come from the natural cycle, we minimize the footprint. The product cycle from value creation to recycling is thus also optimized from a CO2 perspective. ( worldwatchers.org )
Our rezemo capsule is compatible with the common Nespresso®* original machines for private households.
We have successfully tested these in all machines sold after 2012. If you are using an older machine (e.g. “ESSENZA” model series) or are unsure about compatibility, please feel free to contact us at any time via CONTACT .
In the following videos you can see the easy use of our rezemo capsule in some of the most common capsule machines.
The rezemo coffee capsules do not fit in the following capsule machines:
- Nescafé Dolce Gusto
- Tchibo Caffissimo
- Nespresso Vertuo
- Tassimo
The rezemo coffee capsules cannot be used with coffee pad machines.
No, the rezemo capsule can only be used with the original Nespresso®* machines for private households.
Through the use of natural materials In our rezemo coffee capsule, some of the capsule machines (e.g. the "CITIZ" model series) may be a little harder to close. In our experience, the capsule machine does not suffer any damage - we have tested this with many thousands of rezemo capsules in different machines and found no impairments. The only difference is that you may have to use a little more force when pressing down the lever. Our rezemo coffee capsule is compatible with the common Nespresso®* original machines for private households built after 2012.
We recommend ejecting the rezemo coffee capsules immediately after the brewing process. This is primarily for hygienic reasons and applies to all capsules available on the market.
Manufacturers are not permitted to prohibit compatible products and therefore warranty protection may not be suspended.
Our coffee capsules have a shelf life of at least 9 months. They are packaged in an environmentally friendly natural kraft cardboard box, because sustainability is our highest priority. Of course, we do not use any plastic packaging.
Our coffees come exclusively from the best growing regions in the world. We pay attention to sustainable cultivation and have our coffees refined in hand-picked, small roasteries. The composition of the beans varies from edition to edition.
You can find more information about the bean selection for our individual editions in our COFFEE section and on the product pages in our rezemo SHOP .
We currently have 6 different varieties on offer: our Espresso Edition 1 , Coffee Edition 2 , Decaf Edition 3 , our Espresso Edition 4, our Coffee Edition 5 and our ALLROUNDER. You can find more information about this in our online shop . In order to be able to offer you even more choice, we are constantly developing new types of coffee. So you can look forward to it!
Our rezemo coffee capsules are 100% bio-based . We have had this independently tested and certified by DIN CERTCO. The certificate with the reg. no. 8C150 can be viewed completely transparently in the public database of DIN Certco. The basis for our coffee capsules is therefore exclusively renewable raw materials that come directly from nature in the form of plants. Our capsules are therefore 100% free of aluminum, fossil plastics and persistent microplastics. You can also find more information under THE CAPSULE and in the rezemo SHOP .
Bio-based products are made from raw materials of natural origin . Such raw materials grow back on their own and are therefore not finite. Since they also bind CO2 during their growth, the net CO2 content of our atmosphere does not increase when the product is later disposed of, based on the material used. It is generally believed that bio-based biodegradable products do not produce permanent microplastics that place additional strain on the environment and the health of humans and animals.
All of this helps to combat climate change and protect the biodiversity and ecosystems of our planet. We cover this topic in our blog posts on RENEWABLE RAW MATERIALS and BIOPLASTICS more precisely. You can find more information under THE CAPSULE and in the rezemo SHOP .
The problem with products made from aluminium and fossil plastics lies, on the one hand, in the extraction of their raw materials.
Crude oil and natural gas are needed to produce "plastics", i.e. fossil plastics. Aluminium is produced from the ore bauxite. Both the extraction of these raw materials and their further processing have a significant negative impact on our environment. Rainforests are often cut down and the surrounding ecosystems are destroyed by pollutants that reach the earth's surface during mining.
On the other hand, the disposal problematic. Even if products made from such raw materials are basically recyclable, this often does not happen for reasons of quality, price or technical feasibility (e.g. in the case of composite materials that cannot be separated again).
That's why we use renewable raw materials that are 100% bio-based for our sustainable coffee capsules. You can find more information about this in our WHITEPAPER and under THE CAPSULE .
Questions and answers about the rezemo online shop, shipping and delivery
You can request a new password at any time using the PASSWORD RESET function. Simply enter your username / email address and you will receive an email to set a new password.
You can enter the voucher code in the designated field in your shopping cart during your order. If the voucher code is only valid for registered customers, please log in.
Voucher codes cannot be combined with one another. Accordingly, you can only redeem one voucher code per order.
Please check your voucher code again:
- Is the voucher code still valid?
- Did you enter the voucher code correctly?
- Have you reached any required minimum order value?
- Have you already entered a voucher code during my order (note: voucher codes cannot be combined)?
- Is the voucher code only valid for registered customers (note: log in if necessary)?
We offer the following payment options:
- PayPal
- credit card (Visa and Mastercard)
- SEPA direct debit procedure
You can find more information about this in the SHIPPING AND DELIVERY COSTS section. After you have placed your order, you will have to wait 1-3 working days in Germany or 4-10 working days for shipping to EU countries, Switzerland or the United Kingdom until you can finally enjoy your rezemo capsule coffee. We only ship with DHL GoGreen.
Our sustainable coffee capsules are packaged in an environmentally friendly natural kraft cardboard box, because sustainability is our highest priority. Of course, we do not use any plastic packaging. We ship climate-neutrally with DHL GoGreen.